Shipping policy
Our estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment+ estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Issues with print or embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 days have passed, get in touch with us via email or chat, and we’ll take a look.
We recommend ordering prior to December 8th if you would like your order to arrive before Christmas.
Please take the estimated shipping times into account before purchasing. Please also note that these shipping times are estimates and due to variable in delivery times, and due to us no longer having control over the package once it is shipped out, we cannot guarantee exact shipping times. Thank you!